Shipping damage:
We only use top service shipping company. Please check the package when it arrives. Please Do NOT sign for any damaged package. It is your responsibility to sign the delivery in person and inspect the package before you sign anything. If you noticed the package is broken, please ask the delivery man to file the shipping damage claim immediately. Also please give us your shipping damage case number, we will help you to get the compensation from shipping company as soon as possible.
We shipped the wrong item:
1). Return items must be in original condition.
2). Buyer must contact the sale representative within a few days after the item arrived.
3). We would be under the responsibility to issue you full refund or send you a new product, once the return item is received.